Frequently asked questions about GAIn trainings
Are you participating in a GAIn training and have questions? On this page you can find the frequently asked question about our courses, including a lot of practical information. If you can’t find what you’re looking for, please get in touch with us through our live chat or by submitting the form on the bottom of this page. We’re always happy to assist!
GAIn Academy Systems
What is the GAIn portal?

Our programs are supported by online content, exercises, and cases. All is accessible through one single portal which is called the GAIn portal. The portal is powered by Okta software. The first time you join a training with GAIn you will receive an email from noreply@gainacademy.com with a link to setup your personal GAIn Academy account. After setting up your account, you will be able to login into the learning portal.

The portal contains access to all applications you need. Here you will find:

  • Learning Management System (LMS): Your ‘go to’ for all training content.
  • AppStream: Our powerful virtual machine to execute training cases (AppStream is available on the portal only during trainings that require the virtual machine and will be use with the guidance of our experienced trainers.

 

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When should I use the GAIn portal?

You will use GAIn portal to access the LMS & Appstream before, during and after training.

 

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When do I set my password for the portal?

The first time you are invited to the GAIn portal you will have to create your own password.

This password can be changed by you at any point in time.

In case you cannot find your password, there is a link on the sign-in page to help you recover your password  (forgot password button). Follow the instructions.

 

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Can I change the GAIn portal password myself?

Once you’re signed in, from your dashboard, click the drop down menu in the upper right corner next to your name. Click on Settings, change password section, enter your current password, and enter/confirm your new password. Click ‘’Change Password’’. You will then use this new password for future log ins.

 

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Can I change my email address for the GAIn portal myself?

You cannot change the email address of the portal yourself.

In case you need to change it please contact us through this contact form.

 

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What is the LMS?

The LMS is a learning management system. In the GAIn LMS you can find all the content of your training. On your main dashboard (after sign up) you can find your Learning Paths – each training is built as a learning path which consist of the following sections:

  • Pre-work
  • Training content
  • Evaluation
  • Further reading & exam preparation
  • Exam

You can also filter on course name or number in the search bar – then you will be able to see all the different sections of the learning path from the main dashboard.

 

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When should I use the LMS?

You will use the LMS to access the training content before, during and after training:

  • Before training – prepare for the training using the pre-work section
  • During training – Follow the training with the training content section
  • After training –
    • Evaluate the training to help us improve using the evaluation section
    • Prepare for the exam using the further reading & exam preparation section
    • Follow the exam to complete your program and receive your certificate

 

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Can I change my email address?

We are using one email address for all our systems.

In case you want to change your email address please send us the details through this contact page.

 

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What is AppStream?

AppStream 2.0 is personal virtual computer environment which you will use in our trainings to follow a use case.

Through this system you will receive access to necessary programs, software and data that will be used during the training.

 

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When do I use AppStream?

AppStream is being used in some of the GAIn trainings. Appstream logo will appear on your portal dashboard, on training days it is needed for, and will only be used with the guidance of our experienced trainers.

AppStream can also be used for preparing your pre-work – you will be notified if that is the case for you.

 

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Can I change the AppStream password myself?

It is not possible to change Appstream password yourself. The password to Appstream is the same password as for your GAIn portal account, and can be changed by changing the portal password.

When logging into Appstream, you need to add your password again.

 

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What should I do if I cannot connect to AppStream?

Please follow these few basic steps:

  • Check your internet connection/speed
  • Turn off any VPN
  • Use Chrome/Mozilla browser
  • Appstream is not open to all countries by default – If you are participating in a training from abroad please let us know about it through the contact page.

If you have other issues please contact us through this contact page.

 

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What is proctor?

We use proctoring software during our online exams. That means you can take the exam on your personal computer at any desired location while being monitored by a remote proctor, using webcam and audio.

 

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Why does GAIn Academy use proctor?

Using proctoring software helps us to identify the participants and ensure the integrity of the exam. This means that the proctoring process will check if you are completing the exam as an individual without the use of any prohibited materials or notes.

 

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How does GAIn Academy use the data?
What documents can be accepted as ID verification?

Any valid document with a picture like an ID card or passport. Please make sure the name and photo are presented as close to the camera as possible. Other info can be covered.

 

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Can I have a break during the exam?

Breaks are not allowed during the exam.

 

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Can I contact someone during the exam?

You can get in touch with the tech team via the tech support chat window.

 

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Can I use external materials such as textbooks, pen, and paper etc.?

It is allowed to use pen and paper. Paper should be presented to the camera on both sides when asked in the set up process.

 

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Can I visit external web pages?

No, use of external materials during the training is not allowed.

 

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What happens if proctor identifies any prohibited actions during the exam?

In this case you will receive a warning, and depending on the severity of the situation your grade may be revoked and you will have to retake the exam to receive your certificate. This will be notified to you by email.

 

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Preparation for training
How can I prepare for the training?

Every GAIn training contains pre-work. If you want to be prepared and fully benefit from the training, we highly recommend you to complete the pre-work before the start of the training. The pre-work is available in the learning path in our Learning Management System (LMS). You will receive all the instructions in our welcoming email, latest a week before the training.

 

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How can I prepare for the exam?

Under the heading ‘Further reading & exam preparation’ in the learning path of your training, you will find the booklet, extra material and the practice exam of that training. The practice exam consists of 3 questions.

 

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Am I allowed to use training materials during the exam?

No, this is a closed book exam. It is not allowed to use the handouts, training material or notes during the exam.

 

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How do I enter my exam?

Good question! The exam is in the learning path of the training. After you have completed the evaluation, you have access to the exam.

 

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I failed the exam, what should I do?

No need to panic! You are given two attempts to pass the exam. Your re-exam will automatically appear on your main dashboard. Any further re-takes will result in additional costs, and should therefore be discussed with your supervisor.

 

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How are the GAIn exams built?

Your GAIn exam is built as follows:

  • The exam consist of eight questions
  • The pass score is 70% (Six questions need to be answered correctly to pass the exam)
  • You have 20 minutes to complete the exam
  • It is not possible to skip exam questions
  • It is not possible to go back to questions

 

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Do I get a certificate?

After successfully passing an exam you will receive an official GAIn badge! You can claim your digital certificate via an email from Acclaim and share it online with your social networks, or add it to your CV. By sharing it, you show your network that you have gained valuable knowledge and increase the value of your profile.

 

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How can I claim my badge and share it on my socials?
  1. You’ll receive an email from Acclaim. Click on ‘Accept your badge’.
  2. Create an Acclaim account to accept your badge if you don’t have one yet.
  3. You’ll receive an email in your mailbox which asks you to confirm your email address. Click on ‘Confirm My Email’. If you don’t see this email, please check your spam folder.
  4. Login on Acclaim and click on ‘Accept Badge’ and ‘Save settings’. Your badge is now visible on your personal dashboard in Acclaim.
  5. Click on the badge and click on ‘Share’.
  6. Click the drop-down and select the social you want to share the badge on. Then click on ‘connect’ and login to your social profile.
  7. You can now add an optional message about how you experienced the training, for example (don’t forget to tag us with @Global AI network). And then click on ‘Share to LinkedIn’.

Congratulations! You have now shared your achievement with your network.

 

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Can I take online classes at the GAIn Academy?

Definitely! The doors to our virtual classroom are always open for you. Our trainings will be exclusively online during the lockdown.

 

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Which online training courses can I follow at GAIn?

Get inspired and have a closer look at our GAIn training portfolio.

If you’re unsure which training would be the best fit for you, we’re always happy to help!

Contact us to learn more.

 

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