First Contact with Your Stakeholder

About the course

Good communication skills are often overlooked in the AI industry. But the first contact with your stakeholder is one of the most important interactions to ensure effective collaboration. Therefore, it is crucial to use good communication skills during the intake interview and throughout the follow-up process. In this two-day badge, you will develop practical skills to increase the effectiveness of your communication with stakeholders. Along with learning the L-S-D technique and personality framework to recognize your own communication style. Through various cases, you will rehearse intake interviews to reflect upon and adjust your style to the needs of your stakeholders.

Why this is for you

Communication styles are the differentiating factor between good and excellent data scientists and engineers. This badge clarifies the structure and conversational skills needed to organize effective intakes. It will allow you to increase the impact of your communication with others and open the route to observe and adjust to personal styles. Mastery of these skills will result in the natural development of your (informal) position towards advisor and partner roles.

For whom

This training is perfect for Data Scientists and Data Engineers. Possibly even essential. We don’t require any previous knowledge or experience, just an enthusiastic and experimental attitude.

What you’ll learn

1. The relevance of an intake interview
2. Basic communication skills: listening, summarizing, and detailing (L-S-D)
3. The four phases of an intake interview
4. How to identify your own communication style and the style of others
5. How to adapt to different communication styles to increase your effectiveness

Learning Goals

• Defining the relevance of an intake interview – Understanding the relevance of having a good intake interview
• Communicating using L-S-D – Becoming competent in basic communication skills: listening, summarizing, and detailing
• Discovering the business question – Being able to steer the intake interview through the four phases necessary to discover and explore the business question
• Getting to know your communication style – Understanding your own communication style and learning to recognize the styles of others, using a predefined framework
• Leveraging different communication styles – Adapting to different communication styles to increase the effectiveness of intake interviews and follow-up communication

Theory and practical use

All trainings in the GAIn portfolio combine high-quality standardized training material with theory sessions from experts and hands-on experience where you directly apply the material to real-life cases. Each training is developed by top of the field practitioners which means they are full of industry examples along with practical challenges and know-how, fueling the interactive discussions during training. We believe this multi-level approach creates the ideal learning environment for participants to thrive.